Why have I not received my product yet?
How do I track the status of my order(s)?
What is the difference between shipping and delivery?
Do I have to pay any shipping or delivery charges?
What should I do if I find my package opened or tampered with upon delivery?
Which courier company do you use for delivery?
I want to ship something abroad. Can I do that?
When will I get my refund?
How do I return or replace a product?
How do I cancel my order?
What do I do if I receive wrong product/Missing Product?
What do I do if I receive a faulty product/Defective /Damaged?
What are the Terms and Conditions for return/replacement?
I am not satisfied with the quality of product I received. What should I do?
I bought an item and it does not fit my size. Can I change it?
What do I do if the product received is physically damaged?
How long will it take to cancel my order?
What if I choose to have replacement and the product is sold out on Hokosoko.com ?
What do I do if product received is different from the description on Hokosoko.com ?
Is there any item not eligible for return/replacement?
Do I need to pay the courier company to send my product back? Will I get the money back?
When will I get my refund?
|Debit Card/Credit Card/Net Banking||5-7 working days from the refund initiation date|
|NEFT transfer||5-7 working days from the refund initiation date|
|My Wallet||24-48 hours|
I paid cash on delivery, how would I get the refund?
What about my refund after cancellation?
How will I get a refund for the product I cancelled or returned?
What are the details you require to process NEFT refund?
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
Do your products come with guarantee/warranty details?
I haven't received any SMS/e-mail confirmation about the order I just placed on Hokosoko What should I do?
I have added a few products to my cart but I won't be buying them now. Can you save my list?
Can I buy more than one product in one go?
I am interested in a product that is sold out. How can I buy it?
I don't know how to buy online. What should I do?
How do I know my purchase is complete?
I did not get an invoice with my product bought from Hokosoko.com . What should I do?
What is My Wallet?
Can I use My Wallet to purchase any product or deal on Hokosoko.com ?
What is COD?
Can I pay COD (Cash On Delivery) for every product I buy on Hokosoko.com ?
Is it safe to save card details on Hokosoko.com ?
What information does Hokosoko.com store when I save my card?
What is the advantage of saving my card on Hokosoko.com ?
How many cards can I save on Hokosoko.com ?
Is there a pre-requisite for saving a card and using it?
What kind of cards I can save on Hokosoko.com ?
My transaction failed but the money was deducted from my account. What do I do?
How does the refund process work and what is the time limit?
Does My Wallet have an expiry date?
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